Prescriptions - Express Scripts
Express Scripts is your prescription benefit manager for the Village of Hoffman Estates’ prescription drug programs. Retail and mail services on the medical programs are administered through Express Scripts.
Express Scripts customer service representatives can be reached at 800-711-0917 - 24 hours a day, 7 days a week. Contact Express Scripts for questions regarding drug orders, account information, and to refill prescriptions.
Or you can visit Express Scripts online at www.express-scripts.com to order prescription refills, check order status, locate participating retail pharmacies, find ways to save money on your medications through generics and mail order, and ask a pharmacist questions 24/7.
Mobile App
Download the Express Scripts app to register your account and access your digital ID card, refill your prescriptions, track orders, and check medication prices.
Effective July 1, 2022: Express Scripts Advanced Utilization Management Program
Click here to view information on the Advanced Utilization Management Program
Sample Letters Members May Receive Regarding Their Prescriptions:
Express Scripts Smart90 Program: If you take maintenance medications (long-term medications), be sure to obtain a 90-day/3-month supply from Walgreens or through Express Scripts home delivery to avoid paying the full cost of the prescription. Call 866.890.1419 or visit express-scripts.com/90day for more information. Drug list for medications that qualify for the Smart90 program. (this list may change, please contact Express Scripts for the most up to date information)
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