Health Insurance
Blue Cross Blue Shield & Express Scripts
Blue Cross Blue Shield (BCBS) is the claims administrator for the Village of Hoffman Estates’ HMO/PPO medical plans. BCBS determines if you and your dependents are eligible for benefits and processes your claims. Express Scripts is the prescription medication provider for the Village.
On the subpages listed to the left you will find Benefit Summaries and Rate Sheets for the Village's Blue Cross Blue Shield Health Plans, information regarding programs offered by the Village and Blue Cross, and Health Insurance related forms.
Contact BCBSFor questions concerning eligibility, plan benefits, or status of claim payments.
- HMO Illinois Customer Service Representatives can be reached at 800-892-2803 between 8:30 am and 7:00 pm, CST, Monday through Friday.
- PPO Customer Representatives can be reached at 800-458-6024.
The site allows you to seek answers about BCBS and available HMO/PPO doctors and hospitals. Their web address is: www.bcbsil.com.
BCBS Health Advocate ProgramAs a special benefit, BCBS participants have access to a health advocate at no additional cost. Health advocates can help:
- Guide you through a new diagnosis
- Find a doctor or specialist and get you an appointment
- Answer benefit questions or solve a problem with a claim or bill
MDLIVE Virtual Visits
Your PPO health care coverage includes virtual visits solution, powered by MDLIVE. A virtual visit lets you have a live consultation with an independently contracted, board-certified MDLIVE doctor or therapist. This can happen 24 hours a day, seven days a week by mobile app, online video or phone.1
Instead of going to the office, you can have a virtual visit while at home, work or many other places. And, a virtual visit can cost less than going to the urgent care clinic or emergency room. MDLIVE's doctors and therapists can treat many non-emergency medical and behavioral health conditions, including, allergies, sinus problems, insect bites, anxiety, stress management, and more.
Click here to visit the website for more information.
Offers convenient online tools and personalized telephone services that help support, inform and motivate individuals in their wellness efforts. All employees, spouses, and dependents covered under the Village of Hoffman Estates’ BCBS medical plans can participate at no charge to you. Employees can learn about their health status and potential health risk by completing the confidential Health Risk Assessment online by logging in to the secure Blue Access for Members web site at www.bcbsil.com.
Programs available through Blue Care Connection are: Personal Health Manager, Blue Points (a program that rewards you for engaging in healthy activities), Special Beginnings (maternity program offering expectant mothers support and education), Blue Care Advisors and Case Management. Employees can connect with a Blue Care Connection Personal Health Manager at www.bcbsil.com. Here you and your dependents can take advantage of these online resources regardless of your health status or fitness level.
Employees can also access a Blue Care Connection registered nurse on their 24/7 Nurseline at 800-299-0274.
Wondr Health Program
Wondr is a skills-based digital weight loss program that helps participants feel better and live stronger. Wondr teaches simple skills that reveal the revolutionary science behind how and when you eat, so you don’t give up what you love to eat. No points, no calorie-counting, no expensive equipment, no gimmicks, no catch.
Eligibility: Those enrolled in any Village of Hoffman Estates BCBSIL PPO plan. As long as your spouse or other adult dependent is on your insurance, they can participate in the program at no cost, too!
Click here to sign up for Wondr.