The February 2026 water bills were processed on February 14 following a delay caused by a changeover in billing systems. Emailed bills have been sent to utility customers enrolled in paperless billing, and paper bills delivered by the U.S. Postal Service are in the mail.

The due date for the February 2026 water bills will not be extended, however late charges for February billing will not be issued. For customers who set up automatic payments, the February payment is scheduled to be processed on February 20. Utility bill balances can be viewed and paid anytime online at hoffmanestates.org/payments with your account number, by calling 847-843-4824 or by emailing utilitybilling@vohe.org.

The Village of Hoffman Estates thanks utility customers for their patience as we make this transition to a new billing system. You can learn more about this system, including how to log into utility accounts and how to enroll in the automatic payment and paperless billing programs on our website at hoffmanestates.org/payments.