Benefit Provider Contact List
Village of Hoffman Estates
Customer Service Contact List
| Provider | Website / Notes | Contact Information |
|---|---|---|
| AFLAC | www.aflac.com |
Deborah Guilbeault |
| Benistar Administrative Services, Inc | Hours: Monday - Friday, 8:30 am - 5:30 pm |
Phone: 800-236-4782 |
| Bright Start College Savings | www.brightstart.com Administered by IL State Treasurer & Oppenheimer Funds Distributor, Inc. |
Phone: 877-432-7444 |
| Blue Cross / Blue Shield Illinois | www.bcbsil.com HMO Customer Service: Monday - Friday, 8:00 am - 5:00 pm PPO Customer Service Health Advocates: 24/7 (closed for major holidays) |
HMO Illinois Phone: 800-892-2803 |
| Delta Dental | www.deltadentalil.com Hours: Monday - Thursday, 7:00 am - 7:00 pm; Friday, 7:00 am - 6:00 pm |
Phone: 800-323-1743 |
| Express Scripts | www.express-scripts.com Prescriptions only, Customer Service: 24/7 |
Phone: 800-294-7041 |
| Fidelity | www.fidelity.com Plan #64974 |
Phone: 800-248-4213, ext. 3311 |
| IMRF | www.imrf.org Member Access login |
Phone: 800-275-4673 |
| Lauterbach & Amen | www.lauterbachamen.com/pension | Phone: 866-952-6329 Fax: 866-952-2430 |
| Legal Shield / ID Shield | www.sbiworkplace.com | Dave Hall ppldave@gmail.com Phone: 801-922-0000 |
| Medicare Customer Service | Phone: 800-633-4227 | |
| Metro Federal Credit Union | www.mcu.org | Ryan Neubauer rneubauer@mcu.org Direct Phone: 847-670-0456 General Phone: 847-670-0456 |
|
Mission Square Retirement |
accountaccess.missionsq.org/login.html Plan #301183 |
Tim Roberts taroberts@missionsq.org Phone: 202-759-7159 General customer service: 800-669-7400 / Weekdays 7:30 am - 8:00 pm |
| Nationwide | www.nationwide.com Schedule an appointment: Retirementspecialists.myretirementappt.com Entity #13385 |
Stacy Kopach |
| NPPFA (previously IPPFA) |
www.nppfabenefits.org Plan #PE61743 |
Joel Babbitt |
| Securian | Customer Service: Monday - Friday, 8:00 am - 4:30 pm | Phone: 800-392-7295 |
| U.S. Bencor / MidAmerica | www.mymidamericajourney.com | Phone: 888-401-5272 |
| VSP Vision | www.vsp.com Hours: Monday - Saturday, 7:00 am - 4:00 pm |
Phone: 800-877-7195 Medicare: 855-492-9028 (8:00 am - 8:00 pm all time zones) |
| WEX Inc. (previously Discovery Benefits) |
WEX portal login Hours: Monday - Friday, 6:00 am - 9:00 pm, excluding holidays |
Phone: 866-451-3399 Fax: 866-451-3245 |