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MD Live

Virtual Visits with MD Live

Your PPO health care coverage includes virtual visits solution, powered by MDLIVE. A virtual visit lets you have a live consultation with an independently contracted, board-certified MDLIVE doctor or therapist. This can happen 24 hours a day, seven days a week by mobile app, online video or phone.1

Instead of going to the office, you can have a virtual visit while at home, work or many other places. And, a virtual visit can cost less than going to the urgent care clinic or emergency room.

Getting Care

MDLIVE's doctors and therapists can treat many non-emergency medical and behavioral health conditions, like:

General Health

  • Allergies
  • Asthma
  • Sinus Infections

Pediatric Care

  • Cold/Flu
  • Ear Infections
  • Pink Eye

Behavioral Health (by appt. only)

  • Online Counseling
  • Child Behavior/Learning Issues
  • Stress Management

 

App phones both

Choosing a Doctor

Finding a virtual visits doctor is easy. You'll:

  1. Log into Blue Access for MembersSM (BAMSM)
  2. Visit the My Coverage tab to make sure you have the Virtual Visit benefit2
  3. Select the Virtual Visits link in the My Coverage Benefits box
  4. Sign up on MDLIVE's website

Website: Visit the website MDLIVE.com/bcbsil

Mobile app:

  • Download the app from the Apple App StoreSM, Google PlayTM Storeor Windows® Store
  • Open the app and choose a doctor
  • Video chat with the doctor from your mobile device

Telephone: Call MDLIVE (888-676-4204)

  • Speak with a health service specialist
  • Speak with a doctor