Important Notice:

Village Hall remains closed on Saturdays until further notice. 


Many Hoffman Estates restaurants are open! Please click here for a list of restaurants open during COVID-19


In accordance with the state's Restore Illinois Plan, temporary outdoor dining requires Village approval. Please click here for more information.


Water & Sewer

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Sanitary Sewer
Storm Sewer
Water Division

  Flooding? Sewer Blockage?
If you are experiencing flooding or a sewer blockage call the
Public Works Department at (847) 490-6800.
If the event occurs before or after hours, please contact the Police Department (847) 882-1818.

(Public Works is open - Monday – Friday from 8:00 am - 4:00 pm)

Sanitary Sewer Rehabilitation Program - 2020

The Village has contracted with Michels Pipe Services for the 2020 Sanitary Sewer Rehabilitation Program. Work is anticipated to begin in January, 2020 and conclude by May 31, 2020. Village residents affected by this work will receive a letter two days in advance and another notice via door-hanger one day in advance if water use is to be restricted.

Sanitary lines must be cleaned and televised prior to rehabilitation. If defects are identified, a cured-in-place pipe (CIPP) liner is installed whenever possible. In some instances excavation may still be required to conduct repairs. The following are locations, listed in alphabetical order, where rehabilitation will occur:

  • Arlington Street;
  • Ashley Court;
  • Berkley Lane;
  • Frederick Lane;
  • Grissom Lane;
  • Hillcrest Lane;
  • Jefferson Road;
  • Kent Road;
  • Lafayette Lane;
  • Northview Lane;
  • Olive Street;
  • Shepard Road;
  • West Berkley Lane;
  • Woodlawn Street;

Please call the Public Works Department at 847-490-6800 with any questions concerning this program.

Sanitary Sewer
The Village’s Sanitary Sewer Division’s responsibilities include preventative maintenance and repairs of one hundred eighty‐seven (187) miles of sanitary sewer mains, over five thousand two hundred (5,200) manholes, and sixteen (16) sanitary lift stations. Other maintenance activities include routine televising, flushing, root cutting, and the maintenance and repair of pumps, motors and electrical components.

Storm Sewer
The Storm Sewer Division is responsible for the maintenance and repair of all Village owned storm sewer infrastructure and storm drainage ways. The Village currently maintains 224 miles of storm sewer pipe ranging between four and seventy‐two inches in diameter, over sixty (60) miles of creek lines, four thousand one hundred (4,100) catch‐basins, one thousand one hundred (1,100) outlets, and six thousand five hundred (6,479) street inlets. Monthly inspections are performed on all Village drainage ways and lake/pond outfall pipes to reduce the risk of flooding during heavy rain events.

Water Division
The Water Division’s responsibilities include the supply, distribution, and quality assurance of water within the Village, and complying with all Federal and State of Illinois Environmental Protection Agency standards. Water infrastructure includes seven (7) elevated towers, four (4) reservoirs, two (2) high service pumping stations, two (2) booster stations, seven (7) emergency supply wells, three thousand (3,040) fire hydrants, two hundred forty (240) miles of water main, three thousand three hundred (3,300) valves, and over fifteen thousand (15,000) water meters.

For questions about your water usage, bill amount, or final water bill, please call Water Billing at (847) 843-4824, or email .

Cross Connection Program (Backflow)
Creek Maintenance Program
Frequently Asked Questions (Water)


Public Works Department - (847) 490-6800 -