Water

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For questions about your water usage, bill amount, or final water bill, please call Water Billing at (847) 843-4824, or email utility.billing@hoffmanestates.org .

The Water Division’s responsibilities include the supply, distribution, and quality assurance of water within the Village, and complying with all Federal and State of Illinois Environmental Protection Agency standards. Water infrastructure includes seven (7) elevated towers, four (4) reservoirs, two (2) high service pumping stations, two (2) booster stations, seven (7) emergency supply wells, three thousand (3,040) fire hydrants, two hundred forty (240) miles of water main, three thousand three hundred (3,300) valves, and over fifteen thousand (15,000) water meters.

Selected 2018 Accomplishments

  • Oversaw a large-scale sanitary sewer inflow and infiltration control program including smoke testing of over (133,000) feet of pipe in order to identify locations in need of rehabilitation. 
  • Rehabilitated (695) feet of 20" sanitary sewer main and (4,600) feet of 14" sanitary sewer main along Higgins Road.   
  • Coordinated a system-wide leak detection survey including a total of (2,190) leak detection soundings on (1,050) valves, (1,025) hydrants, and (110) b-boxes. (15) hydrant leaks and (10) main line leaks were detected via this program.   
  • Flushed (3,180) hydrants to remove sediment and ensure operability.

Questions about hydrant flushing? Low water pressure? The water sprinkling ban? Visit the Frequently Asked Questions.

Additional Resources
2018 Water Quality Report (PDF)
Cross Connection Program (Backflow)
Frequently Asked Questions – Water
What’s our Water Worth Campaign
Water Quality FAQs (PDF)


Public Works Department - (847) 490-6800 - PublicWorks@HoffmanEstates.org

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