Water

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For questions about your water usage, bill amount, or final water bill, please call Water Billing at (847) 843-4824, or email utility.billing@hoffmanestates.org .

The Water Division’s responsibilities include the supply, distribution, and quality assurance of water within the Village, and complying with all Federal and State of Illinois Environmental Protection Agency standards. Water infrastructure includes seven (7) elevated towers, four (4) reservoirs, two (2) high service pumping stations, two (2) booster stations, seven (7) emergency supply wells, three thousand (3,040) fire hydrants, two hundred forty (240) miles of water main, three thousand three hundred (3,300) valves, and over fifteen thousand (15,000) water meters.

Selected 2017 Accomplishments

  • Replaced over nine hundred (900) feet of 10” water main at Ela Road & Route 62 with added corrosion protection in addition to replacement of four (4) valves that have restored the integrity of the primary feed water line.
  • Completed an investigation and engineering study on a section of 16” water main at Poplar Creek to ensure the safety and well‐being of residents living near this site.
  •  Power washed and painted four hundred eighty (480) fire hydrants.

Questions about hydrant flushing? Low water pressure? The water sprinkling ban? Visit the Frequently Asked Questions.

Additional Resources
2017 Water Quality Report (PDF) 
Cross Connection Program (Backflow)
Frequently Asked Questions – Water
What’s our Water Worth Campaign
Water Quality FAQs (PDF)


Public Works Department - (847) 490-6800 - PublicWorks@HoffmanEstates.org

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