Frequently Asked Questions

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There is a dead animal in the street, what should I do?
Where can I get free wood chips?
What do I do if I have low water pressure?
What is a backflow prevention device and do I really need one in my home?
If my sanitary sewer backs up, who should I call?
Who should I call if I notice potholes in Village streets?


There is a dead animal in the street, what should I do?
The Public Works Department will only remove dead animals on public property (curb, parkway, sidewalk or street).
Property owners are responsible for disposal of dead animals on private property. Dead animals may be bagged and disposed of with your regular trash.

When calling Public Works to report a dead animal, please have the following information: type of animal, location of animal, and additional information to quickly find the animal.

Injured or nuisance animals on public property should be reported to the Hoffman Estates Police Department at (847) 882-1818. If you have nuisance wildlife on your property, please contact Animal Trackers Wildlife Control Company at (847) 884-1057.

Where can I get free wood chips?
The Village of Hoffman Estates has free wood chips to resident use. Please note, wood chips are not mulch, wood chips are large chips trimmed for local tree branches.

Wood chips are available Monday-Friday after 3:00 pm at the Fleet Services building (2405 Pembroke Ave.) and on weekends. Large quanities of wood chips (4 and 8 cubic yards) may be requested for delivery. This service is only available to Hoffman Estates residents.   A half load of 4 cubic yards will produce a wood chip pile approximately 9 feet by 8 feet by 18 inches deep.  A full load of 8 cubic yards will produce a wood chip pile approximately 9 feet by 8 feet by 36 inches deep. 

To schedule a delivery, please contact Public Works during normal business hours and provide the following information: amount of wood chips desired (full or half load) and indicate the side of apron you would like the woodchips placed (facing the home). Wood chips are not returnable and delivery cannot be scheduled for a specific date or time.

What do I do if I have low water pressure?
If the low pressure is throughout the entire residence and occurred suddenly, you should check the valves located on each side of the water meter and verify they are completely opened. These valves may be partially closed by children playing, or if a contractor was working on the system. If the low pressure has occurred over time and is noticeable at only one or two faucets, try cleaning out the aerators on the faucets in question. Simply unscrew the aerator from the faucet, remove the pieces, and rinse water backwards through the aerator. Should you continue to experience low pressure, please contact the Public Works Department.

What is a backflow prevention device and do I really need one in my home?
A backflow prevention device prevents water from reversing flow from the resident's premises to the public supply water main.All new constructed residential homes and properties with underground sprinklers systems have been required to install backflow devices; some older homes may have backflow devices install as well. Visit the Cross Connection Control (Backflow) page for more information.


If my sanitary sewer backs up, who should I call?

Homeowners are responsible for the proper care and maintenance of their sewer service line beginning at the house and up to where it connects with the Village sewer main. Should a sewer blockage occur, contact the Public Works Department  at (847) 490-6800, a customer service representative will come to your home and determine the location of the problem. If the problem is a blockage in the Village main line, a Village crew will be dispatched to clear the obstruction. If not, you will be advised to call a Village licensed plumber to rod (clear) your homes sanitary sewer service line.


Who should I call if I notice potholes in Village streets?
If the street is maintained by the Village, please contact the Public Works Department with the intersection and location of the pothole. Not all streets are maintained by the Village. Several roads are maintained by the Cook County Highway Department or the Illinois Department of Transportation. Visit Roadway Responsibilities for a complete list.

FAQ's - Forestry
FAQ's - Snow & Ice
FAQ's - Water

 

 Public Works Department - (847) 490-6800 - PublicWorks@HoffmanEstates.org