Customer Service

Press Enter to show all options, press Tab go to next option

The Customer Service unit is responsible for maintaining water meters in over 14,000 water accounts throughout the Village. Customer Service also assists homeowners in investigating high water usage if the resident cannot determine the cause.

Underground Utility Locating
Illinois law requires all persons digging, regardless of the depth of the project, to call JULIE at least 48 hours prior to the start of excavation.

The Village receives locate requests from the Illinois JULIE (Joint Utility Locating Information for Excavators), who can be contacted at (800) 892-0123, by dialing 811, or via their website.  The Village responds to locate requests within 48 business hours for routine excavations, and within 2 hours for emergency excavations. The Department responds to over 6,000 JULIE locate requests per year, and marks the following utilities:

  • Water = blue
  • Sanitary sewer = green
  • Storm sewer = green
  • Street light cables = red
  • Fiber optic cables = orange

Individual companies locate the following utilities:

  • NICOR (natural gas) = yellow
  • ComEd (electric) = red
  • Telephone/cable TV = orange

The locating team insures excavations are kept in safe condition in public right of ways by performing routine inspections.